Cancellation policy

These provisions only apply for end-users, and not for commercial buyers or dealers.

Revocation right

You have the right to revoke this contract without stating any reasons within fourteen days.The revocation period is fourteen days from the date on which you or a third party nominated by you, which is not the carrier, have taken possession of the goods.To exercise your right of revocation, you must inform Tunze Aquarientechnik GmbH, Seeshaupterstr. 68, 82377 Penzberg of your decision to cancel this contract by means of a clear statement (e.g. letter sent by mail, fax or E-Mail). Please include your name, address, and if available your phone number, fax number and email address in your cover letter.For an observation of the revocation period, it is sufficient that you submit the notice regarding the right of revocation prior to the revocation deadline.

A withdrawal form for the revocation is available at the end of this page under Revocation form download. 

Consequences of a revocation

If you revoke this contract, we shall be obligated to refund all payments that we have received from you including the delivery charges (except for the additional costs that arose from your selection of a different type of shipment than the economic one offered by us), without delay and at the latest within fourteen days from the day on which the communication regarding the revocation of this agreement with us is received. For this refunding we shall use the same means of payment you used in the original transaction, unless something else has been expressly agreed upon with you; in no case will you be charged with fees for this refund.We shall be entitled to refuse the refunding until we have received the goods in a pristine and ready-for-sale condition, or until you have provided us with sufficient proof that the goods have been shipped back to us.

You must only reimburse us for a possible loss of value, if this loss is attributable your unnecessary handling of the goods, which is to be determined by a testing of the properties, characteristics and functionality.You are required to promptly, and in any case no later than fourteen days from the day on which you informed us of the revocation, return or hand the goods over to us.

The deadline is observed, if you ship the goods before the expiration of the 14-day period.The goods must be accompanied by the return shipment note, which you will receive from us after the receipt of your revocation.You will be required to bear the direct costs for the return shipment of the goods.Revocation form for download